Frequently Asked Questions
Our jewellery is crafted in sterling silver, with selected pieces featuring premium plating or finishes. The exact material and finish are mentioned on each product page.
Where applicable, our silver jewellery carries the relevant purity/hallmark details. Product-specific information is provided on the individual product page.
Yes. Our collections include versatile pieces designed to transition effortlessly from everyday dressing to special occasions.
Store your jewellery in a dry, airtight pouch or box when not in use. Keep it away from perfumes, creams, water, chemicals and prolonged exposure to moisture. Wipe gently with a soft jewellery cloth after wearing.
Yes. Natural silver can develop a patina over time due to exposure to air, moisture and certain chemicals. This is a natural characteristic of silver and can generally be restored with appropriate cleaning.
Size information is provided on the relevant product page. If you need assistance selecting a size, our team will be happy to help before you place your order.
Ready-to-ship pieces are generally dispatched within the time mentioned on the product page. Customised or made-to-order pieces may require additional time.
Yes, Platear Jewels ships across India. Shipping details and applicable charges are displayed during checkout.
International shipping availability may vary by destination. Please contact our team for details regarding international orders.
Returns and exchanges are subject to our jewellery-specific return policy. Please review the Returns & Exchanges section before placing your order.
Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product. Our team will assist you with the resolution.
Orders can be cancelled only within the applicable cancellation window and before they enter processing or dispatch. Customised orders may have different cancellation terms.
Yes. Every Platear Jewels piece is presented in our signature packaging, making it suitable for gifting as well as personal indulgence.
Absolutely. Our jewellery is designed to make thoughtful gifts for birthdays, anniversaries, milestones and special occasions.
For product enquiries, customisation, sizing or order assistance, you can reach our team through the contact details provided on our website.
Platear Jewels has a physical presence in Karnal, Haryana. Please refer to our Contact page for the latest store details and timings.
